Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your help requests will be dealt with within maximum 60 min after the support ticket or e–mail is submitted. If your case calls for further assistance from an administrator, we will direct the ticket or the email to the person on duty, in a timely manner then leave a note to let you know that more time will be required for discovering the optimal solution. If you make use of our Managed Servers package, all of the server administration tasks included there will be completed whenever you desire.

  • Top quality support service

  • A Top–Class Client Support Service

  • We will be available to you 24x7x365 to reply to any enquiries that you may have connected to our Web Site Control Panel or any of the applications that we have installed for you on the dedicated server. In case you also require help handling server administration procedures, consider our Managed Servers package, which includes backup disk space, weekly OS updates, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Site Control Panel was pre–installed for every dedicated server. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of educational articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.