The access to the customer and tech support that a shared website hosting company provides can tell you a lot for the services that they supply too. When you are allowed to use only e-mails or tickets, you have most likely found a reseller and not the hosting supplier. If this is the case, you will probably have to wait for a few days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true hosting company for further help. When the provider can provide different means of communication with fast response time available at any moment, they are most likely the top provider, not only a reseller. Therefore you will take advantage of prompt assistance and top-notch support as they will have instant access to the servers where your account is. Regardless of the trouble - technical or sales, it's always much better to have the option to contact your website hosting company directly using your preferred way of communication.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for our shared website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days in order to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail. If you already have an account, you are able to open a support ticket on top of the other three methods of communication. You are able to choose the most appropriate way to contact us based on what your location is or the device you are using. We can easily assist you for more or less any hosting-related question that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

We're aware how crucial it is to receive timely help, especially when your site is not running properly for some reason. All of our semi-dedicated servers feature 24/7 customer and tech support, consequently if anything happens, you'll be able to use several ways to get in touch with us - telephone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and general issues, so that in case you do not have an account yet, for instance, you're able to find extra details about our services, or we will help you with less complicated technical issues. The next two methods are for strictly technical troubles or anything which is more time-consuming considering that it's more convenient to follow the correspondence between you and our technical support team. The guaranteed maximum response time for them is just one hour, the actual one - 15-20 min, therefore you will not need to wait for a whole day in order to get support as you may need to do when using the services of other providers.

24/7 Customer Support in VPS Servers

If you buy a VPS server from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local phone numbers in the USA, the UK and Australia along with a live chat service. If you're a current customer and you're looking for assistance with some technical issue that requires additional time to investigate or resolve, you're able to open a support ticket from your billing account or you can send an e-mail and we will handle the issue and send you a reply within one hour. The reply time is guaranteed 24/7, including holidays and weekends, however for many issues it takes less than half an hour to receive assistance. The support service covers your VPS plus all the pre-installed software it includes, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we offer.