There are a lot of shared website hosting suppliers available, yet the majority of them are resellers that have limited resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The level of support that you'll have through this particular way of communication will vary depending on the service provider - a few of them provide dedicated phone support, many others offer basic and customer support only because some issues are more time-consuming and it's faster and easier to be resolved via a ticket, particularly if the issue needs to be escalated. Still, it is good to know that you can get in touch with your web hosting supplier because there are countless small-scale issues which can be resolved effortlessly and in a very timely manner through a telephone call, not mentioning that you'll be able to get additional info regarding the services even before you become a customer.

Phone Support in Shared Website Hosting

We know that being able to speak with a live representative is rather important, that's why we have 3 support lines all around the world (Australia, USA and UK) and you can contact us on the phone for fourteen hours a day. If you consider purchasing one of our shared website hosting, for instance, you are able to give us a call and learn more about our services prior to ordering so as to be sure that we do match all of the system requirements for your sites. Following the purchase, you will be able to contact us about any kind of sales and / or billing troubles you may experience, or get any general or basic technical info that you need. We have tried to find the balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you track the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we supply feature real-time phone support for 14 hours a day. If you are not sure which package will be appropriate for your sites, you'd like to find out more about the plan's features or you'd like to have any other kind of information about our solutions, you'll be able to call any of the local numbers which we have in the United States of America, the UK and Australia and our support agents will help you. If you already have an account, you are able to get in touch with us about sales and general matters, although we're often able to help with a large number of tech issues as well. For strictly technical troubles you need to use our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the better option if your trouble requires more time to be solved or it has to be escalated to our system administrators.