A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's an efficient method to get some information about the hosting services or get some issue resolved since you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the smaller possibility of mistakes any time you exchange info such as usernames or domain names, the faster response time because the communication is live and the fact that you don't have to stay on the chat constantly - you can do something different while the agent examines the issue in question. Furthermore, you'll be able to become a part of a live chat room from any computer that is connected to the web, avoiding the telephone rates that you'll need to pay when you are calling to a different country.

Live Chat Support in Shared Website Hosting

As a part of the support services that we provide for our shared website hosting, we now have live chat support that is available all the time, even on holidays. You're able to contact us no matter if you already own an account or not, as we will support you with pretty much anything, ranging from supplying you with general information about our solutions in case you aren't a client yet and you're considering to purchase one of our plans, to helping you with setting up an e-mail account in an email client. Part of the issues are more technical and time-consuming, so you will have to use the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, therefore whenever you have any kind of questions about our semi-dedicated servers, you're able to speak with our customer support team whenever you need regardless if you've already purchased an account or not. Generally, the chat service is for billing, pre-sales and general questions and difficulties, yet we are able to help you with a lot of technical questions as well. We can help you pick the ideal package for your sites if you do not have an account yet, we can answer any kind of billing questions or issues you could have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all the aforementioned will be done in a timely manner since our live chat service is accessible all the time, each and every day. No matter when you want assistance, you're able to talk with a representative and save time and effort.