Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with lots of other hosting companies, the trouble ticket system that we’re using with our shared website hosting is an indivisible part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize different usernames and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one single place. So, in case you have an inquiry or run into a challenge, you can get in touch with our help desk support team momentarily. Our system includes an intelligent search mechanism. This implies that even if you have submitted a ton of tickets through the years, you’ll be able to find the one that you want without much difficulty. Plus, you can see knowledge base suggestions for solving commonly encountered difficulties.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you wish to get in touch with our tech support team members, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of using a completely different client support platform like you’ll have to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will permit you to send a new ticket without hassles and to look through older tickets using a smart search box. Moreover, you will be able to take a look at the applicable knowledge base articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can perform all of the abovementioned operations without leaving your Hepsia Control Panel at any time, so in case you face any predicament or have a question, you can get in touch with our support engineers and resolve the particular issue in no more than one hour using one single platform.