Many individuals who start using their 1st web hosting account, or change companies, usually have queries about how specific procedures are performed or come across predicaments when setting up different things like emails, site settings, and so on. That is why, a lot of hosting providers have prepared documentation with the most standard questions and problems so as to help their customers obtain info quickly and easily. Consequently, the client support team representatives can focus on real problems that given customers may be facing, as the solution for the minor things will be available on the World Wide Web and customers will be able to easily solve them without having to get in touch with the tech support staff. Having elaborate documentation is pretty important, especially for new clients without any experience at all, since the web hosting service entails an enormous amount of functions and lots of individuals can get baffled about what action to take. A good knowledge base can both help you perform the things that you wish and get to know how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Website Hosting

All shared website hosting that we’re offering include an extensive knowledge base where you can find all you may ever need to know with regards to your web hosting account. Regardless of whether you need to set up a new database, to redirect a domain using an .htaccess file or to set up an email account on your desktop computer or cell phone, you can simply check our step-by-step help articles and all the info that you require will be there. When you go to a certain section of the Hepsia Control Panel, you will see articles that are dedicated to the functions that can be accessed through it. In case you wish to see the full list of articles and get acquainted with all the functions that Hepsia is offering, or only to read general info about the hosting service, you can explore the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our very best to cover any obstacle that you could encounter, but in case you do not find what you are looking for, you can always get in touch with us, as our support staff is at your disposal 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature an extensive article archive where you can find any information that you might require about our hosting services or about the Hepsia hosting Control Panel that we use. We’ve compiled it on the basis of the feedback that we’ve obtained from our clients throughout the years and, as a result, our articles cover particular problems that you may come across and include the most effective means of resolving them, for example getting an HTTP 500 error message or being unable to send email messages from your desktop PC although you have the correct SMTP server settings. The articles are available in each single section of the Control Panel and you can consult them at any given time. They can help you widen your knowledge not only about our platform, but also about the hosting service as a whole, as they offer how-to instructions and general information such as what cron jobs or file access permissions are.